At coconutpani.com (BREW SOUL), we deal in fresh and perishable products. Therefore, all purchases and subscriptions are subject to the following refund policy:
- Once an order, subscription, or delivery request is initiated, processed, or dispatched, no refund, cancellation, or reversal shall be permitted.
- Payments made through the website, payment gateway, UPI, cards, wallets, or any other payment mode are non-refundable after order initiation.
- Refunds, if approved under exceptional circumstances solely at the discretion of coconutpani.com (BREW SOUL), may take 7–10 business days to process.
- coconutpani.com (BREW SOUL) shall not be liable for refunds in cases where delivery attempts fail due to:
- incorrect address,
- customer unavailability,
- unreachable contact number,
- denied delivery access,
- or customer delay.
- Natural variations in coconut size, sweetness, water quantity, or appearance shall not qualify for refund claims.
- coconutpani.com (BREW SOUL) reserves the right to refuse refund requests that appear unreasonable, repetitive, fraudulent, or abusive.
- In case of duplicate payment or verified technical payment failure, the eligible excess amount may be refunded after verification.
By placing an order on coconutpani.com (BREW SOUL), customers acknowledge and accept this refund and cancellation policy.